whatsapp – Foto: Jirapong Manustrong/Shutterstock.com
WhatsApp users across Brazil reported issues opening the app this Wednesday (29), affecting multiple regions. Problems started around 10 a.m. and continued into early afternoon. The Downdetector site recorded more than 100 service complaints.
The outage mainly impacts the initial app launch, with loading screens freezing. Reports mention issues on both iOS and Android. The peak of complaints occurred near noon.
Main symptoms observed:
- App stuck on startup screen.
- Messages fail to sync.
- WhatsApp Web connection errors.
Searches for “WhatsApp down” surged on Google Trends, confirming nationwide scope.
Complaint surge on Downdetector
Downdetector monitoring showed a gradual rise in reports since 10 a.m.
By 12 p.m., over 100 complaints were logged in one hour. Most reports cite server connection failures.
Users in São Paulo, Rio de Janeiro, and Porto Alegre led the submissions. Isolated reports continued afterward.
Detailed outage symptoms
Message sending failures account for 60% of complaints.
Another 30% involve unstable connections. The rest cite general slowdowns.
- Startup screen freezes after biometrics.
- Group icons fail to load.
- Audio and image uploads fail.
Meta, the app’s owner, has not issued an official statement.
Past similar outages
WhatsApp faced recurring issues in 2025.
In February, over 30,000 complaints halted service for hours.
July saw media upload failures affecting millions.
August recorded Web version issues with 3,000 reports.
Downdetector detected similar spikes in each case.
Recovery took up to two hours in most instances.
Quick workarounds for users
Uninstalling and reinstalling the app resolved issues for several users.
Checking for updates in the store fixes startup hangs.
Restarting the device clears temporary cache.
Switching to mobile data tests Wi-Fi connection.
Using WhatsApp Web in an alternate browser maintains partial access.
Wait for an official update for full resolution.
Web version also slowed
WhatsApp Web shows slow loading complaints.
Users report QR code scanning failures.
Problem peak aligns with mobile app.
Around 20% of reports involve the desktop version.
Try logging out and back in to restore sync.
Service recovery outlook
Meta engineers monitor global servers.
Previous outages resolved in 1 to 2 hours.
Users should follow Downdetector for real-time updates.
Service typically returns gradually by region.
